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FAQs Q: How do I set up my device? A: You can use a quickstart guide to learn how to set-up your device, please choose from the list below. Quickstart Guides SH-2 SDC-2 SH-2(+) SDC-4 SH-2+I Old SH SHPro Old SHPro SDC-2+2 Alerts Q: How do I set my IP address? A: Follow the following directions. Make sure the device is correctly installed. (For installation see question above.) You can use the IP Set software that comes with device (For instructions on how to use that software please reference the Quick Start Guide). If this does not work go to step 3. If your system supports " ARP Commands", you can also set the IP Address from your command prompt. arp -d arp -s (IP Address) (MAC Address) ping (IP Address)* *If you can ping the IP address, it has been correctly installed and your network is communicating with the device. The default IP Address is 192.168.0.100 Q. My device isn't working? A: Please use this checklist to make sure you went through every step to setup the device. Is the device set up correctly? ( Check your set-up with ours ) Is the IP Address set correctly? ( Set-Up IP Address ) Check your networking cables make sure they are firmly in place and undamaged.* Does your network see the device? ( possibly an IP scripting problem, click here ) If you can't access the devices' user interface adjust your settings in Internet Explorer to allow access to all cookies from the devices' IP Address If your device is still working incorrectly please contact our suppport team at support@uptimedevices.com Note: Cross over cable should only be used if connected directly with a work station. Q: Are my cables set up correctly? A: Please refer to your device's quickstart guide to check your cable set-ups. Q: Why is my device not detecting a sensor? A: Please use the following checklist. Check to see if the LEDs are on, if not reinsert the sensors. Try another sensor in the same port. If your device is still not detecting sensors please contact us at support@uptimedevices.com Q: How can I change the graph? A: The graph displayed on the your device can not be reconfigured. It is meant for trending purposes and as a helpful tool. If you would like to get software with graphing capabilities for your device please see our Network Management Software page. Q: How do I send multiple e-mails? A: Insert the E-Mail address immediately followed by a colon. ( ex: tech@uptimedevices.com; ) If you require more than 40 characters for your e-mail addresses, feel free to download our trial version of Uptime Monitor, then press spacebar and enter the additional addresses. (There is a limitation of 40 charcters for addresses. ) Q: What if my sensor reads incorrectly? A: Try cycling the device's power. Unplug the device, wait approximately 10 seconds and restore power. If they still do not work please contact us at support@uptimedevices.com. Q: Where is my MAC address? A: Your devices' MAC address is located on the bottom of your device. It is the serial number. Q: What if I lose my password or my password is incorrect? A: E-Mail us with the devices' MAC Address. (Not all passwords can be recovered.) Our email is support@uptimedevices.com. Additional Information: For the Uptime Devices' Environmental Monitoring Manual click here! To find a Local Reseller click here!
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